/// CAPABILITY 01
Managed IT & Infrastructure Support
Your entire IT operation — help desk, patching, lifecycle and vendors — run by senior engineers under one flat, predictable retainer.
/// OVERVIEW
96%
TICKET SLA ADHERENCE
<4 min
MEDIAN FIRST RESPONSE
100%
PATCH COMPLIANCE
Most teams don't need more tools; they need one accountable partner who keeps everything running. Alienox becomes your IT department — or the senior layer above it — owning day-to-day operations end to end.
Every engagement starts with full documentation of your environment, then moves to stabilization: patches applied, backups verified, vendors consolidated. From there it's quiet, reliable operations with a quarterly roadmap so IT stops being a fire drill and starts being a plan.
What's Included
24/7 Help Desk & End-User Support
Senior engineers answer in minutes, not ticket-queue days. Remote-first, on-site when it matters.
Patch & Lifecycle Management
Every endpoint, server and appliance patched on a tested, scheduled cadence with rollback plans.
Device Provisioning & Offboarding
Zero-touch setup for new hires; secure, auditable deprovisioning when people leave.
Vendor & License Management
One throat to choke for ISPs, SaaS and hardware — plus license audits that routinely cut spend.
Backup & Disaster Recovery
Immutable, tested backups with recovery-time objectives you choose and we guarantee.
Quarterly IT Roadmap
A plain-language plan tying infrastructure spend to business goals, reviewed with leadership.
/// OUTCOME IN THE FIELD
REGIONAL LOGISTICS FIRM · 85 ENDPOINTS
The situation
A three-person internal IT team was drowning in tickets while an unpatched fleet and expiring warranties piled up. Leadership had no visibility into risk or spend.
The outcome
Alienox took over help desk, patching and vendor management under a flat retainer. Within 90 days ticket volume fell 40% as root causes were eliminated, and the fleet reached full patch compliance — a state it has held for twelve consecutive months.
40%
TICKET REDUCTION / 90 DAYS
0
UNPLANNED OUTAGES / 12 MO
100%
PATCH COMPLIANCE SUSTAINED
How the Engagement Runs
- 1
Onboard & Document
Full asset inventory, credential escrow and network mapping in week one.
- 2
Stabilize & Baseline
Patch gaps closed, backups verified, monitoring deployed across the fleet.
- 3
Support & Optimize
Steady-state operations: help desk, maintenance windows and continuous tuning.
- 4
Review & Plan
Quarterly business review with metrics, risks and a rolling 12-month roadmap.
Put managed it to work on your environment.
Start with a free 30-minute architecture review — a senior engineer, your hardest questions, and an action plan you keep either way.